🔷 1. INTRODUCTION
We want you to have a smooth shopping experience. This policy outlines the conditions for returns and refunds on our platform.
🔷 2. RETURN ELIGIBILITY
You may request a return if:
- The item is damaged or defective
- The wrong item was delivered
- The product does not match the description
Return requests must be made within 3–7 days of delivery.
🔷 3. NON-RETURNABLE ITEMS
The following items are not eligible for return:
- Used or damaged products (not due to delivery)
- Perishable goods
- Items marked as non-returnable
🔷 4. RETURN PROCESS
To request a return:
- Go to your account or Track Order page
- Submit a return request
- Wait for approval from the vendor
🔷 5. REFUND PROCESS
Once your return is approved:
- The item will be inspected
- Refund will be processed accordingly
🔷 6. REFUND TIMELINE
Refunds are typically processed within 5–10 business days after approval.
🔷 7. DAMAGED OR WRONG PRODUCTS
If you receive a damaged or incorrect item:
- Report it immediately
- Provide photos as proof
🔷 8. MULTI-VENDOR CLAUSE
As a multi-vendor platform, each vendor is responsible for handling returns and refunds for their products. Policies may vary slightly depending on the vendor.
🔷 9. CONTACT
For any return or refund inquiries, please contact us through our Contact page.
We are committed to fair and transparent resolution of all customer issues.